Diamond Business Terms and Conditions for Retailers & Partners

Legal Transparency & Trust in Diamond Business Operations

These diamond business terms and conditions are established to ensure complete transparency, protect commercial interests, and build long-term trust between Ocean Star Diamonds Company and its verified diamond retailers, wholesalers, manufacturers, and sourcing partners.

This document defines the official diamond business terms and conditions governing loose diamond transactions, including sourcing, pricing, verification, manufacturing support, payments, logistics, and dispute resolution. All policies are designed to ensure ethical, professional, and secure B2B diamond trade operations.

Applicability of These Diamond Business Terms and Conditions

These diamond business terms and conditions apply exclusively to business-to-business (B2B) loose diamond transactions and professional diamond inquiries.
This website is not an ecommerce platform and does not sell finished goods or luxury products to consumers.

By placing an inquiry, purchase order, or advance payment with Ocean Star Diamonds Company, the Buyer confirms acceptance of these diamond business terms and conditions in full.

Scope & Acceptance of Diamond Business Orders

These Diamond Business Terms and Conditions govern all purchases, manufacturing services, and commercial transactions offered by Ocean Star Diamonds Company.

By placing an order for loose diamonds, lab-grown diamonds, moissanite stones, fancy color diamonds, or bespoke diamond cuts and wholesale orders, the Buyer agrees to:

  • Accept these diamond business terms and conditions without exception

  • Conduct all agreements strictly in written form

  • Acknowledge that verbal commitments are not valid

Order confirmation is considered legally binding once written approval or payment is received.

Official Diamond Business Terms and Conditions document showing policies for retailers and partners

Product Categories Covered

These Terms and Conditions apply to the sale of:

  • Loose Lab-Grown Diamonds (Certified and Non-Certified)

  • Fancy Color Diamonds

  • Moissanite Stones

  • Bespoke Diamond Sourcing and Custom Cut Orders

Pricing, Taxes & Diamond Rate Lock Policy

  • All prices are Ex-Surat (Gujarat).
  • GST is applicable as per law.
  • Diamond prices may change due to market movement.
  • International invoices (if applicable) will be issued in USD unless otherwise agreed.

Diamond Inventory Hold & Confirmation Policy

To maintain fairness in a fast-moving market:

  • A soft hold can be placed for 1–2 hours only.
  • If confirmation/payment is not received within the hold window, the stone will be released.
  • First confirmation (payment or written PO) receives the stone.
  • No rate lock beyond the hold window.

Mandatory Buyer Verification Before Diamond Dispatch

Before dispatch of any item (diamond, fancy stone, or moissanite), the Buyer must verify the following in writing:

  • Shape
  • Carat
  • MM Dimensions
  • Color / Any Tinge
  • Clarity
  • Cut / Polish / Symmetry
  • Fluorescence
  • Certification number
  • Included media (video/360°)
  • Final agreed price

Dispatch happens ONLY after written confirmation.
This protects both parties from disputes.

Diamond Return & Exchange Policy for Retailers

Our Diamond Business Terms and Conditions are designed to ensure fair and secure handling of diamond returns and exchanges.

Lab-Grown Diamonds (Certified & Non-Certified)

Returns are NOT accepted, except if:

  • Delivered stone does NOT match the verified written details
  • Wrong stone sent
  • Defective stone
  • Certification mismatch
  • No return for minor tinge/color variations already discussed.

Fancy Color Diamonds

Strict no-return policy, except in cases of:

  • Wrong dimensions
  • Wrong stone
  • Certificate mismatch
  • Shade variation (tinge difference) is not grounds for return.

Moissanite Stones

Strict NO return, except:

  • Wrong dimensions
  • Wrong item delivered
  • Damaged in transit

Bespoke Diamond Orders

No returns or exchanges.

  • Corrections will be made only for manufacturing defects reported within 48 hours.

Bespoke Diamond Order Terms

  • A minimum 10% advance payment is required for order confirmation
  • Two CAD revisions are provided free of charge
  • CAD approval is final and binding

After CAD approval:

  • If the Buyer cancels before casting begins, ₹2,000 is deducted and the remaining amount is refunded
  • If casting has started, the advance payment becomes non-refundable

Additional terms:

  • Full payment must be completed before dispatch
  • Weight variation of 5–7% is industry-standard and acceptable
  • Any changes after CAD approval are treated as a new order

Manufacturing Process Responsibility

Ocean Star maintains:

  • Verified diamond quality and calibration.
  • Professional cutting and polishing standards.
  • Secure and precise diamond handling.
  • Stones verified as per global laboratory norms.

Shipping & Logistics

Shipments are sent via secure logistics partners (DTDC, Angadia, DHL, etc.).

  • Parcels are insured until delivery.
  • Risk transfers to the Buyer after delivery is signed.
  • Delays caused by logistics, customs, or weather are beyond Seller control.

Payment Terms Under These Diamond Business Terms and Conditions

All financial transactions are governed by these Terms and Conditions to maintain transparency and payment security.

Accepted methods:

  • UPI
  • Bank Transfer
  • Debit/Credit Cards
  • Cash (within government limits)

PDC: ONLY for verified retailers after 3 successful transactions

  • Maximum 15 days
  • Cheque bounce = immediate cancellation of credit + legal consequences

No Memo Policy

Ocean Star Diamonds Company does not provide memo or consignment under any circumstances.

This ensures:

  • Risk-free operations
  • No misuse of stones
  • Clean clarity in transactions

Liability & Certificate Disclaimer

  • Diamond certificates issued by independent laboratories such as IGI, SGL, and GIA are professional assessments.
  • Buyer must verify all details before dispatch.
  • Once verified and dispatched, the Seller is not liable for subjective grading opinions.
  • Seller is not liable for consequential or indirect damages.

Dispute Resolution

  • All disputes are governed by the laws of India.
  • Exclusive jurisdiction: Surat, Gujarat.

These Diamond Business Terms and Conditions are designed to provide clarity, security, and legal certainty for all business transactions with Ocean Star Diamonds Company.

These diamond business terms and conditions apply only to loose diamond business transactions and professional inquiries and do not constitute consumer ecommerce policies.

Contact

For any queries related to diamond business terms and conditions, please contact :

  • Ocean Star Diamonds
  • 3, Savani Ind. Soc., Kohinoor Road, Mini Bazaar,
     Surat – 395006
  • Website: ocsdiamond.com
  • Sales: +91-9510640173
  • Accounts: +91-8200524191
  • Email: contact@ocsdiamond.com