Privacy Policy

Last Updated: September 25, 2023

1. Introduction

Welcome to OCS Diamond, operated by Ocean Star Company. At OCS Diamond we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect and process the following types of personal information when you visit our website:

• Contact Information: Including but not limited to your name, email address, and phone number, which you may provide when contacting us or making a purchase.
• Shipping Information: Such as your shipping address, necessary for the delivery of your orders.
• Payment Information: Details required for processing payments securely, including credit card information.
• Usage Information: Data about how you interact with our website, including pages visited, products viewed, and your IP address.
• Marketing Preferences: Information about your preferences for receiving marketing communications.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders for Lab-Grown Diamonds & Moissanite stones and Precious jewelry.
• Customer Support: To respond to your inquiries, requests, and provide customer support.
• Marketing Communications: To send you updates, promotions, and newsletters with your consent.
• Improvement of Services: To analyze website usage patterns and improve our products and services.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Your consent, where applicable.
• The necessity of processing for the performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests pursued by us or a third party.

5. Payment

We use PayPal and Razor pay for processing online payments. We do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. Data Sharing

We may share your personal information with third parties in the following circumstances:

• With payment processors to facilitate secure transactions.
• With shipping carriers to deliver your orders.
• With marketing service providers for promotional communications.
• When required by law or to protect our legal rights.

7. Data Security

We take reasonable measures to protect your data from unauthorized access, disclosure, or alteration. However, no online platform is entirely secure, and we cannot guarantee the security of your information.

8. Your Rights

You have certain rights under GDPR, including the right to:

• Access your personal information.
• Rectify inaccurate data.
• Erase your data (subject to legal obligations).
• Restrict processing under certain circumstances.
• Object to processing based on legitimate interests.
• Data portability.
• Withdraw consent (where applicable).

To exercise these rights or for any privacy-related inquiries, please contact us at contact@ocsdiamond.com.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date of the last update will be displayed at the top of the policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Ocean Star Company Address: Plot-3, Savani Industrial Soc, Kohinoor Road, Mangadh Chowk, Mini Bazar, Varachha, Surat-395006 Email: contact@ocsdiamond.com

11. International Data Transfers

If we transfer your personal information to countries outside the European Economic Area (EEA) or other regions with data protection laws that may differ from those of your jurisdiction, we will ensure that appropriate safeguards are in place to protect your data. This may include using standard contractual clauses or other mechanisms approved by data protection authorities.

12. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, your data will be securely deleted or anonymized.

13. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy for details.

14. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or process personal information from individuals under the age of 16 without parental consent. If you believe that we may have collected personal information from a child without proper consent, please contact us, and we will take appropriate measures to rectify the situation.

15. Compliance with Applicable Laws

We are committed to complying with all applicable laws and regulations concerning data protection and privacy. If you have concerns about our data processing activities, please contact us using the information provided in Section 10 (Contact Information) of this Privacy Policy.

Question & Contact Information.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@ocsdiamond.com or by mail at Plot-3, Savani Industrial Soc, Kohinoor Road, Mangadh Chowk, Mini Bazar, Varachha, Surat-395006

[Re: Privacy Compliance Officer].